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Ann-Wellbeing Coordinator at Brockworth
When most people think about working in care, they imagine a routine filled with medical tasks and practical support. But for Ann, a dedicated Wellbeing Coordinator at Brockworth House, it’s so much more. For her, being a wellbeing coordinator is about creating moments of joy, connection, and personal meaning.
Ann’s journey into care wasn’t something she planned. She joined the team nearly four and a half years ago, just before the first year of COVID. After years working in retail and taking time out to raise her son, she was drawn into the world of care through a deeply personal experience - her mother became a resident at the home. What began as visiting family soon grew into a calling to support others, eventually leading her into the role she now loves.
An experienced and compassionate wellbeing coordinator, Ann approaches her daily challenges with empathy and understanding. She recognises the importance of giving residents space when they need it, while also offering gentle reassurance. When working with a resident who felt anxious about where he was, Ann calmly explained that he had his own room and that the staff were always there to support him. She believes in the power of honest communication and in making a meaningful difference in residents’ lives.
Ann is also deeply empathetic towards families who struggle with the emotional decision to place a loved one in care. She offers reassurance, letting them know that feelings of guilt are completely normal. Whether it’s sitting down for a chat, sharing a cup of tea, or simply listening, Ann ensures families feel heard and supported through their transitions.
For Ann, the real magic in her work isn’t found in big events, but in the small, thoughtful moments she shares with residents. One other favourite moments is with a gentleman who adores steam trains. Each morning, she sits with him and brings up train journey videos on the TV. Together, they watch the routes, he recognises familiar landscapes, he writes down station names and share in the excitement. It’s a simple routine - but it means everything to him.
Although Brockworth follows a daily schedule - including the “Resident of the Day” programme and seated exercise sessions. The most meaningful moments often happen when she pauses to truly listen, offer reassurance, or respond to a resident’s mood in the moment.
Even the light-hearted activities, like balloon tennis or Cones and Bean Bag Golf, serve a deeper purpose. To an outsider, they may seem playful or even silly, but for residents, these moments engage both body and mind while sparking laughter and connection. Its exercise disguised as fun - and it works.
For anyone considering a career in wellbeing coordination, Ann’s advice is simple:
Be ready for anything and never underestimate the value of small gestures. A shared laugh, a personalised activity, or even a moment of eye contact can change someone’s whole day.
If a fulfilling role in care appeals to you, take a moment to browse our careers page - you’ll find everything you need to get started.
