CIW Annual Returns Reports

Provider: Ashberry Healthcare Limited

Provider summary

Provider summary: Ashberry Healthcare Limited
The provider was registered on:	31/05/2019
The following lists the provider conditions:	There are no conditions associated to the provider

Training and workforce planning arrangements

Training and workforce planning arrangements: Ashberry Healthcare Limited
Arrangements in place during the last financial year for identifying, planning and meeting the training needs of staff employed by the service provider.	We have regular meetings to assess the training needs of the staf f and then the necessary arrangements are made to facilitate the training required. Some training is on an online platform and other training is arranged via external training providers. We currently partner with CBAT for our clinical face to face training. We have arranged and completed train the trainer training for Moving and Handling as this helps to facilitate training a timely manner. We also have in house dementia training.
Arrangements in place during the last financial year for the recruitment and retention of staff employed by the service provider.	We have used several channels of recruitment. We have used platforms such as indeed and social media which has been widely successful. We have also used recruitment agencies but this is mainly for qualified nursing staff. In line with government guidelines we have recently implemented new audit for the monitoring of our overseas workers. Our head office team will also help with recruitment and run recruitment campaign when needed.

Regulated services delivered by this provider

Regulated services delivered by this provider: Ashberry Healthcare Limited
Service name	Service type	Type of care
Allt Y Mynydd	Care Home Service	Adults With Nursing
Blaenos House Care Home	Care Home Service	Adults With Nursing

Service: Allt Y Mynydd

Service summary

Allt Y Mynydd: Service summary
Service Type	Care Home Service
Type of Care	Adults With Nursing
Approval Date	31/05/2019
Maximum number of places	44
Service Conditions	The responsible individual for this service is Shaun Darren lock A maximum of 44 individuals can be accommodated at this service Ashberry Healthcare Limited is registered to provide a Care Home Service at Allt Y Mynydd ALLTYMYNYDD NURSING HOME, LLANYBYDDER SA40 9RF
How many people in total did the service provide care and support to during the last financial year?	120

Service management

Allt Y Mynydd: Service management
Responsible Individual(s)	Shaun Lock
Manager(s)	Jessica Bridgewater

Service contact details

Allt Y Mynydd: Service contact details
Service Telephone Number	01570480208
Service Contact Email Address	manageraym@ashberry.net

Languages used at the service

Allt Y Mynydd: Languages used at the service
What is the main language through which the service is provided?	English
Other languages used in the provision of the service	Welsh
Non-verbal communication methods used at the service	Visual Communication using Symbols/Pictures (e.g. Communication Board, Picture Cards)

Service facilities and accommodation

Access to minibus or other transport
Garden(s)
Hairdressing / beauty services
Laundry service
Lifts
Number of bathrooms with assisted bathing facilities: 5
Number of bedrooms with en‑suite facilities: 19
Number of communal lounges: 3
Number of dining rooms: 1
Number of shared bedrooms: 0
Number of single bedrooms: 44
On‑site parking
Outdoor seating / entertainment area
Quiet areas
TV point
Wheelchair access
Wildlife / domesticated animals
Woodland / ponds

Engagement with people using the service

Resident and relative meetings held. Satisfaction surveys offered. Opportunity to completed reviews (google and Carehome.co.uk)

Compliance and quality statement

Inspected - Delivering Quality Care

During the reporting period, Care Inspectorate Wales visited our service. We're proud their findings show we provide safe, effective, and supportive care for the people who use our services, meeting the required standards under section 27(1) of the Regulation and Inspection of Social Care (Wales) Act 2016.

We also carry out regular reviews to make sure the care and support we offer continues to meet people's needs and helps them achieve positive outcomes.

Fees charged by the service

Allt Y Mynydd: Fees charged by the service
The minimum weekly fee payable during the last financial year?	£993.66
The maximum weekly fee payable during the last financial year?	£2181.06

Complaints processed by the service

Allt Y Mynydd: Complaints processed by the service
Total number of formal complaints made during the last financial year	2
Number of active complaints outstanding	0
Number of complaints upheld	0
Number of complaints partially upheld	0
Number of complaints not upheld	2

Staff working at the service

Staff summary

Allt Y Mynydd: Staff summary
The total number of full time equivalent posts at the service (as at 31 March)	30

Posts and vacancies

Role type	No. of staff in post	Total vacancies
Manager	1	0
Deputy Manager	1	0
Registered Nurse (1+ Years in Practice)	6	0
Senior Care Worker	5	0
Care Worker	32	0
Domestic staff	6	0
Catering staff	4	0
Other Staff	5	0

Training undertaken

Induction and Health & Safety

Role type	Induction	Health & Safety
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Registered Nurse (1+ Years in Practice)	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	All staff have completed	All staff have completed
Domestic staff	All staff have completed	All staff have completed
Catering staff	All staff have completed	All staff have completed
Other Staff	All staff have completed	All staff have completed

Equality, Diversity & Human Rights and Infection, prevention & control

Role type	Equality, Diversity & Human Rights	Infection, prevention & control
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Registered Nurse (1+ Years in Practice)	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	All staff have completed	All staff have completed
Domestic staff	All staff have completed	All staff have completed
Catering staff	All staff have completed	All staff have completed
Other Staff	All staff have completed	All staff have completed

Manual Handling and Safeguarding

Role type	Manual Handling	Safeguarding
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Registered Nurse (1+ Years in Practice)	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	All staff have completed	All staff have completed
Domestic staff	All staff have completed	All staff have completed
Catering staff	All staff have completed	All staff have completed
Other Staff	All staff have completed	All staff have completed

Medicine Management and Dementia

Role type	Medicine Management	Dementia
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Registered Nurse (1+ Years in Practice)	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	Not relevant to this staff group	All staff have completed
Domestic staff	Not relevant to this staff group	All staff have completed
Catering staff	Not relevant to this staff group	All staff have completed
Other Staff	Not relevant to this staff group	All staff have completed

Positive Behaviour Management and Food Hygiene

Role type	Positive Behaviour Management	Food Hygiene
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Registered Nurse (1+ Years in Practice)	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	All staff have completed	All staff have completed
Domestic staff	All staff have completed	All staff have completed
Catering staff	All staff have completed	All staff have completed
Other Staff	All staff have completed	All staff have completed

Contractual arrangements

Permanent Staff, Fixed Term Contracted Staff and Volunteers

Role type	No. of permanent staff	No. of fixed term contracted staff	No. of volunteers
Manager	1	0	0
Deputy Manager	1	0	0
Registered Nurse (1+ Years in Practice)	6	0	0
Senior Care Worker	5	0	0
Care Worker	32	0	0
Domestic staff	6	0	0
Catering staff	4	0	0
Other Staff	5	0	0

Agency/Bank Staff & Non-Guaranteed Hours (zero hours) Staff

Role type	No. of agency/bank staff	No. of non-guaranteed hours (zero hours) staff
Manager	0	0
Deputy Manager	0	0
Registered Nurse (1+ Years in Practice)	0	0
Senior Care Worker	0	0
Care Worker	0	0
Domestic staff	0	0
Catering staff	0	0
Other Staff	0	0

Full time v part time information

Role type	No. of full time staff	No. of part time staff
Manager	1	0
Deputy Manager	1	0
Registered Nurse (1+ Years in Practice)	1	5
Senior Care Worker	4	1
Care Worker	15	17
Domestic staff	3	3
Catering staff	1	3
Other Staff	3	2

Staff qualifications

Hold required qualification & Working towards required qualification - not apprenticeship

Role type	Hold required qualification	Working towards required qualification - not apprenticeship
Manager	1	0
Deputy Manager	1	0
Registered Nurse (1+ Years in Practice)	6	0
Senior Care Worker	5	0
Care Worker	32	0
Domestic staff	0	0
Catering staff	2	0
Other Staff	0	0

Working towards required qualification - apprenticeship & Qualification not required for role

Role type	Working towards required qualification - apprenticeship	Qualification not required for role
Manager	0	0
Deputy Manager	0	0
Registered Nurse (1+ Years in Practice)	0	0
Senior Care Worker	0	0
Care Worker	0	0
Domestic staff	0	0
Catering staff	0	0
Other Staff	0	0

Typical shift patterns

Role type	Typical shift patterns
Registered Nurse (1+ Years in Practice)	7.30am-7.30pm, 7.30pm- 7.30am, I nurse per shift
Senior Care Worker	7.30am-7.30pm, 7.30pm- 7.30am, 2 per shift
Care Worker	7.30am-7.30pm, 7.30pm- 7.30am, 8 per shift